Refund Policy

We are committed to providing high-quality products. If we make a mistake with your order, we will make it right. Please read the following policy to understand how we handle returns, exchanges, and refunds.

Store Contact Details

Store name: ribble valley
Website: ribblevalley.store
Store address: 6 Floyd Road, Ribbleton, Preston, Lancashire, England PR2 6AU, United Kingdom

Damages and Order Issues

Please inspect your order immediately upon reception. If an item is defective, damaged, or if you received the wrong item, contact us right away using the contact details provided on our website. This allows us to evaluate the issue and correct our mistake promptly.

Returns and Exchanges

We only accept returns or offer exchanges if there has been a mistake on our part. If your order is incorrect due to our error, we will gladly offer a full refund or an exchange for the correct product.

To be eligible for a return or exchange, your item must be in the same condition that you received it: unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return or exchange, please contact us using the contact details provided on our website. If your request is accepted, we will provide instructions on how to send your package back to us. Items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Once we receive and inspect your return, we will notify you and confirm whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us using the contact details provided on our website.

United Kingdom 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped to the United Kingdom, you have a legal right to cancel or return your order within 14 days for any reason, subject to applicable UK consumer protection laws. The item should be returned in the same condition you received it, unused and in its original packaging where applicable. You will also need the receipt or proof of purchase.